Refund policy
All Sales Are Final. Please note that all sales are considered final. We do not offer returns, refunds, or exchanges for "change of mind," or if you have simply decided you no longer want the product.
Damages and Issues We stand behind the quality of our products. We only accept returns or offer refunds if the item you received is:
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Defective
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The wrong item (incorrectly shipped)
Reporting Window (3 Business Days) To be eligible for a resolution, you must report the issue to us within 3 business days of the delivery date shown on your tracking information.
How to Report an Issue: If your item is defective or damaged, please follow these steps:
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Email us immediately at Info@batcicosmetic.ca
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Include your Order Number in the subject line.
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Attach clear photos or videos showing the defect or damage.
Once we review your claim and confirm the issue, we will notify you of the approval or rejection of your refund or replacement. If approved, we will provide instructions on how to proceed.
Shipping: We currently ship exclusively to addresses within Canada. If a return of the defective item is required, we will provide you with a return shipping label or specific instructions for our Canadian return center.
Contact Us For any questions regarding this policy, please contact us at
Info@batcicosmetic.ca